Terms & Conditions

  • Artwork: Customer warrants Cstar against copyright liability on their submitted artwork. A Hold Harmless may also be required prior to production.

 

  • Confirmation: Please confirm the digitized layout meeting your requirements, such as size and color(s). After receiving your verification and quantity needed, an invoice will be emailed to you for final confirmation.We will not accept any changes or cancellations on orders already in production.

 

  • Payment: After receiving payment, we will begin production. We accept Paypal, all major credit cards, and company checks (check payment may cause possible delay of production). Production usually requires 2-3 business days for regular orders.

 

  • MOQ: Minimum order for a new custom design is 24 pieces. For orders less than 24 pcs, an additional $3 per template fee (number of templates vary depending on design) will be applied to the total cost. We will not accept any order less than 6 pieces per design. However, this template fee will be credited back once your orders reach the minimum of 24pcs. This policy will be enforced from September 1st, 2016

 

  • Shipping: All orders are shipped by UPS, DHL, or FedEx, either using your shipping account or ours. Delivery normally takes 3 to 4 business days.We assume no responsibility for carrier or shipment delays, customs clearance, border delays, and other hazards (strikes, weather, etc.)

 

  • Copyright: Unless we are given permission to use or display the customers’ designs on our website, we have no right on the usage of any customers’ designs. Meanwhile, we reserve the copyright on all of our stock designs.Customers are also responsible for having any and all commercial licenses for copyrighted materials (ie. Disney, NFL, etc.)

 

  • Return Policy: Please send the items back to us within 30 days of receiving the product(s). Please explain how and where the transfers are defective, damaged, or incorrectly shipped. Upon return of the item, we will issue a refund for the defect order.

 

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